Principal UX · AI Workflows

Data Compass, From Questions to Banking Insights

I designed how an incomplete business question could move through an AI-assisted analytics workflow without losing context when a human analyst needed to step in.

Lead UX Designer · Principal levelProposed product conceptFiserv
Data Compass, From Questions to Banking Insights project preview
The problem

A banking question does not always begin cleanly, and an AI answer is not always enough. The experience had to clarify intent, reuse existing reporting assets and preserve context through analyst handoff.

What I did

Conversation flow, information architecture, dashboard progression, reusable reporting concepts and the analyst handoff model.

Evidence / status

The value of the concept is the continuity between steps: clarify the question, reuse what already exists, escalate unfinished work without starting over, then return to review and publishing.

Principal-level UX
AI-assisted analytics
Human handoff designed in

Full case study

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