Enterprise UX · Operations
Airline Operations, Designing for Exceptions
I worked on an operational workspace that brought flight, crew and exception information into a common view for high-pressure decision making.
The problem
Operational tools have to support the normal flow and the moment the normal flow breaks. The interface needed to help teams understand what changed and what action mattered next.
What I did
System mapping, workshops, workflow design, prototypes and interface design across the operational experience.
Evidence / status
The command-center project recorded a reported 11% operational cost reduction. The public summary does not attribute that result to a single design change.
Operational workflows
Complex exception handling
Reported 11% cost reduction
Full case study
Additional artifacts and process detail are protected because this project includes client or internal material.